Examinees

Do you have an upcoming assessment?  Here’s what you’ll need to know. Contact our team for help preparing.

Preparing for your Assessment

  • loose-fitting

    Wear loose fitting clothes
    that are easy to remove

  • take-shower

    Take a shower
    before your appointment

  • 15-mins-early

    Arrive fifteen
    minutes early

Additional recommendations

  • identification

    Bring one piece of government issued photo ID to your appointment to verify your identity.

  • location check

    Double check the location of your appointment on your confirmation letter.

  • 15-mins-early

    Arrive at least 15 minutes before your appointment start time. There may be some forms to complete before your assessment, including a consent/authorization.

  • transport

    Decide your mode of transportation and where you’ll park if you’re driving.

  • no-perfume

    Our office has a scent-free policy. Please avoid wearing/using any scented products for your appointment.

If you require discounted rates for hotel bookings or to arrange travel accommodations, door-to-door pick-up and drop-off services please let your retaining counsel know to contact us and we can help arrange those services for you.

Direct IME is proud to have an affiliation with Coast Harbour Hotel offering a 30% discount.

Common questions

 

What are my rights?

Direct IME attempts to deliver services within the framework of our Values and with policies and procedures that support and respect the Rights of the Person Served and our employees.  As Direct IME facilitates the delivery of your Independent Evaluation Service (IES); the person served can expect that you have the right to:

  1. Be treated with respect;
  2. Confidentiality of your information;
  3. Privacy;
  4. Be free from abuse (physical or emotional) or exploitation (financial or otherwise);
  5. Be free from the fear of retaliation, humiliation or neglect;
  6. Inquire as to how your service will be delivered and by whom;
  7. Know how your information will be used;
  8. Terminate your service;
  9. File a complaint: and
  10. Inquire on support services that are within our scope of knowledge.

Should the person served or your support system feel that your rights where not respected, please contact us.

What do I do if I have a complaint?

As the primary user, you have a right to file a complaint and receive fair resolution.  Inform a team member right away and we’ll guide you through our resolution process.

I can’t make it to the appointment. What do I do now?

Make sure to advise your legal representative immediately of cancellation and read your confirmation letter for the cancellation policy as this varies by assessor.

I need help getting to the assessment location

We are happy to assist with any transportation arrangements.  Please have your representative contact us when scheduling the assessment, to assist with transportation. 

What is a chaperone and do I need one?

It’s mandated for certain specialties that a chaperone should be present during your assessment. We provide chaperones for all our onsite assessments. Let us know ahead of time if you will be requiring a chaperone.

 

Our Locations

BRITISH COLUMBIA

1199 West Hastings Street, Suite 700,
Vancouver, BC V6E 3T5
Toll Free Phone: (888) 253-4470
P: (778) 372-1400
F: 416-609-9021
E: bc-appointments@directime.ca

THE PRAIRIES

4838 Richard Road SW,Suite 300,
Calgary, AB T3E 6L1
P: (587) 350-5177
Toll-free 1.855.609.9021
Fax: 416.609.9021
E: referrals@directime.ca

CENTRAL CANADA & ATLANTIC CANADA

3760 14th Avenue, Suite 201,
Markham, ON L3R 3T7
Toll-free: 1-888-253-4470
P: 416-609-3211
E: referrals@directime.ca

What Our Clients Are Saying

"As a medical specialist, partnering with Direct IME has significantly enhanced my ability to provide accurate and reliable medical evaluations for my clients in a timely fashion. I have been very impressed with Direct IME's professionalism, expertise, and thoroughness. Their comprehensive approach and attention to detail ensure that each evaluation is both insightful and precise, facilitating informed decision-making. Direct IME's dedication to excellence and unwavering commitment to quality make them an essential and trusted partner in delivering the highest standard of care." Dr. Maziar Badii - Rheumatologist/ Internal Medicine
"Really appreciate the quick responses, friendly staff, and they provide reports in a timely matter (rarely post the requested date)." Kaylee Brown – Mussio Goodman Law Group
"Courteous, friendly, supportive, and easy access with flexibility." Dr. Soma Ganesan - Psychiatry
"Direct IME has been great to work with over the years. Their staff is friendly, helpful, and responds quickly. They have a full range of experts which makes booking IMEs easy and effortless." Kendall Dangga – Pacific Law Group